We like our customers to be happy! 



All the orders are subject to availability of stock and acceptance of your order. You will received confirmation that your order has been accepted.

If, however, stock availability on your order has changed, we will inform you via e-mail with an approximate time frame on a restocking date.

All the packages will be shipped 1-5 days after the payment has been received. All purchases are sent via certified mail and have an international tracking number. 

Shipping time: spain: 3 days, europe: 6 work days, international: 12-15 work days 

If you need to receive your ITEM as soon as possible please get in touch with us via email at hola@emmapardos.com and we will get back to you as quickly as possible.


If there is something wrong with ITEM  please or you are not completely satisfied with it, contact us during the first 7 days since you have received it to hola@emmapardos.com Include brief description of the reason for the return, including your order number as well as a picture if there is something wrong. 

All returns must be sent in their original condition and packaging, with all tags and labels attached. The item cannot have been used.

Shoes must be tried on a carpeted surface until you have decided to keep them.

Devolution shipping charges must be paid by the buyer. Any charges incurred are the responsibility of the customer. 

We are not responsible for lost packages. The ITEM is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery. 

Returns should be addressed to:

Emma pardos store

c/ sant gabriel 8,

08012 Barcelona


Sale items or free shipping items CANNOT BE RETURNED. 

We will refund the full value of the goods within 30 days of receiving the items at our storehouse, and using the same method as the original payment. Please note that we will no refund shipping cost, international duties and taxes.


When you place an order, please be assured your information will not share, exchanged, rent, sell or release any of your information to any other company, business or individual. The company assumes if you place an order with us that you will accept an occasional newsletter or update of our offerings. If you wish to be removed from our list, please send us an e-mail with “unsubscribe” indicated in the subject heading.



Todos los pedidos están sujetos a disponibilidad de stock.

Recibirás un email de confirmación indicándote disponibilidad y fechas de envío.

Todos los pedidos serán enviados entre 1 y 5 días después de que el pago haya sido recibido. Todos los envíos son certificados y tienen un número de seguimiento.

Tiempos de envío: España 3 días, Europa: 6 días, resto del mundo: 12-15 días

Si necesitas recibir un paquete urgentemente o nos quieres indicar cualquier otra tema relacionado con tu pedido envíanos un email a hola@emmapardos.com y te responderemos lo antes posible.


Una vez recibida tu compra si no estas totalmente satisfecho dispones de 7 días desde su entrega para contactarnos a hola@emmapardos.com, incluyendo una descripción lo más detallada posible de la razón de la devolución.

Una vez aceptada la devolución el PAQUETE será devuelto en su envoltorio original, con todas las etiquetas colocadas en su lugar original y sin haber sido utilizado. 

El coste la devolución correrá a cargo del comprador, que será responsable de su compra hasta su entrega de nuevo a la tienda. No nos hacemos cargo de devoluciones perdidas.

La devolución del producto se realizará en esta dirección:

Emma pardos store

c/ sant gabriel 8,

08012 Barcelona


no se aceptaran devoluciones en productos rebajados

Una vez recibido nos pondremos en contacto con el comprador realizando el reembolso del coste correspondiente del producto. no devolvemos costes de envios, aduanas ni impuestos adicionales.


Cuando realizas una compra  garantizamos el tratamiento confidencial de tus datos, que no van a ser ni compartidos, ni intercambiados ni vendidos a ninguna compañía ni particular.

Al realizar un pedido podrás recibir descuentos y novedades de forma muy excepcional vía email. En caso de no querer recibir estos correos envíanos un email a hola@emmapardos.com indicando "Baja Newsletter" en el asunto.